💳 Manage your Mailchimp MCP subscription, billing, and plan changes. Everything you need to know about your subscription in one place.

What You'll Learn

• How to view and manage your subscription
• How to update payment methods
• How to handle payment issues
• How to cancel or reactivate your subscription

Time: 5 minutes
Difficulty: Beginner

Understanding Your Subscription

Mailchimp MCP offers two subscription tiers:

AI Analyst (Free - Explore)

What's Included:

• Read-only access on limited endpoints
• Campaign performance analysis
• AI-powered insights
• 5 top-value prompts across all personas (Account Manager, Marketer, Business Owner) with visual dashboards
• Account health monitoring

Perfect For:

• Understanding your data
• Getting insights before committing
• Testing capabilities
• Budget-conscious users

AI Marketer + Account Manager (Paid - Execute)

What's Included:

• Everything in AI Analyst, plus:
• Full write access
• Granular endpoint-by-endpoint control (enable/disable individual operations)
• Fine-grained permission control for security and compliance
• Campaign creation
• Audience management
• Automation workflows
• All AI prompts

Investment: $10/month, cancel anytime

Managing Your Subscription

View Subscription Status

In Account Dashboard:

1. Go to alienlifestyles.com/account
2. Navigate to "Subscription" section
3. View current plan
4. See billing details

Information Shown:

• Current plan (Free or Paid)
• Billing cycle (monthly)
• Next billing date
• Payment method
• Subscription status

Update Payment Method

Via Stripe Customer Portal:

1. Click "Manage Subscription" in dashboard
2. Redirected to Stripe Customer Portal
3. Click "Update Payment Method"
4. Add or update card
5. Save changes

Payment Methods Accepted:

• Credit cards (Visa, Mastercard, Amex)
• Debit cards
• Other Stripe-supported methods

View Billing History

Access Invoices:

1. Go to Stripe Customer Portal
2. Click "Billing History"
3. View all invoices
4. Download PDF invoices
5. View payment receipts

Invoice Details:

• Invoice number
• Date and amount
• Payment method used
• Subscription period
• Downloadable PDF

Change Plan

Upgrade to Paid:

1. Go to pricing page
2. Click "Upgrade to Execute"
3. Complete checkout
4. Features available immediately

Downgrade to Free:

1. Cancel paid subscription
2. Access continues until period end
3. Downgrades to free tier
4. Read-only features remain

Subscription Status

Active Subscription

Status: Active

• Green indicator
• Full features available
• License valid
• Automatic renewal enabled

What Happens:

• Billed monthly
• License renewed automatically
• Full access maintained
• No action needed

Expiring Subscription

Status: Expiring Soon

• Yellow indicator
• Expires in <7 days
• Renewal pending
• Payment may be due

What to Do:

• Update payment method if needed
• Ensure sufficient funds
• Monitor email notifications
• Renewal happens automatically

Expired Subscription

Status: Expired

• Red indicator
• License expired
• Limited functionality
• Payment failed or canceled

What Happens:

• 7-day grace period
• Retry attempts made
• License expires after grace period
• Can reactivate anytime

Suspended Subscription

Status: Suspended

• Yellow indicator
• Temporarily suspended
• Usually payment-related
• Contact support

What to Do:

• Update payment method
• Resolve payment issue
• Contact support if needed
• Subscription reactivates on payment

Payment Issues

Failed Payment

What Happens:

1. Payment attempt fails
2. Email notification sent
3. 7-day grace period begins
4. Automatic retry attempts
5. License expires if unresolved

How to Resolve:

1. Update payment method
2. Ensure sufficient funds
3. Check card expiration
4. Payment retried automatically
5. License reactivates on success

Grace Period

7-Day Grace Period:

• Access continues during grace period
• Full features available
• Multiple retry attempts
• Email reminders sent

After Grace Period:

• License expires
• Downgrades to free tier
• Read-only access only
• Can reactivate anytime

Payment Retry

Automatic Retries:

• Stripe retries failed payments
• Multiple attempts made
• Email notifications sent
• Retry schedule varies

Manual Retry:

• Update payment method
• Payment retried immediately
• Or wait for automatic retry
• Check email for updates

Canceling Your Subscription

How to Cancel

Via Stripe Customer Portal:

1. Go to account dashboard
2. Click "Manage Subscription"
3. Click "Cancel Subscription"
4. Confirm cancellation
5. Subscription canceled

What Happens:

• Access continues until period end
• No immediate cancellation
• Can reactivate anytime
• License expires at period end

After Cancellation

Access Continues:

• Until current period ends
• Full features available
• Can use until expiration
• No refund for current period

After Expiration:

• Downgrades to free tier
• Read-only access only
• Can reactivate anytime
• No data lost

Reactivating Subscription

How to Reactivate:

1. Go to pricing page
2. Click "Upgrade to Execute"
3. Complete checkout
4. Subscription reactivated
5. License renewed immediately

Benefits:

• Immediate reactivation
• Full features restored
• No setup needed
• Seamless experience

Subscription Benefits

What You Get

AI Marketer + Account Manager Includes:

• Full write access
• Campaign creation
• Audience management
• Automation workflows
• All AI prompts
• Account management features

Value Proposition

Time Savings:

• 30-60 minutes → 2-5 minutes per campaign
• Hours → minutes for analysis
• Automated workflows
• Instant insights

ROI:

• $10/month investment
• Significant time savings
• Better campaign performance
• Improved efficiency

Best Practices

Monitor Subscription

• Check status regularly
• Watch for expiration warnings
• Update payment method proactively
• Respond to email notifications

Payment Management

• Keep payment method updated
• Ensure sufficient funds
• Set up payment reminders
• Monitor billing dates

Understand Terms

• Monthly billing cycle
• Cancel anytime policy
• Grace period details
• Reactivation process

Maximize Value

• Use all features
• Explore capabilities
• Set up automations
• Monitor performance

Support

Subscription Questions

Common Questions:

• Billing inquiries
• Payment issues
• Plan changes
• Cancellation process

Get Help:

• Check knowledge base
• Email support
• Contact via dashboard
• Response within 24-48 hours

Billing Support

Stripe Customer Portal:

• Self-service management
• Update payment methods
• View invoices
• Manage subscription

Direct Support:

• Email: support@alienlifestyles.com
• Include account details
• Describe issue clearly
• Quick response guaranteed

Need Help?

• Complete Onboarding Journey
• Account Management Guide
• Explore vs Execute

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Related Articles:

• Complete Onboarding Journey
• Account Management Guide
• Explore vs Execute