Getting Help and Support
🆘 We're here to help you succeed with Mailchimp MCP. Find answers quickly and get the support you need.
What You'll Learn
- Where to find answers to common questions
- How to get support when you need it
- How to report issues effectively
- Self-service resources available
Time: 3 minutes
Difficulty: Beginner
Quick Links
Most Common Questions
Knowledge Base
Start here for most questions.
Our knowledge base contains comprehensive guides on:
- Installation and setup
- Feature tutorials
- Best practices
- Troubleshooting guides
- Use cases and examples
Browse articles: Knowledge Base
Common Questions by Topic
Installation Questions
Feature Questions
Security Questions
Support Channels
Documentation
Comprehensive guides covering:
- Step-by-step tutorials
- Feature explanations
- Best practices
- Troubleshooting steps
Community Forums
Connect with other users:
- Share tips and tricks
- Ask questions
- Get community support
- Learn from others' experiences
Direct Support
For specific issues:
- Technical problems
- Account-specific questions
- Feature requests
- Bug reports
Before Contacting Support
Check Documentation
Most questions are answered in our knowledge base. Search for:
- Your specific issue
- Related topics
- Similar use cases
Review Troubleshooting Guide
Check Troubleshooting Common Issues for:
- Common problems
- Quick fixes
- Solutions to frequent issues
Gather Information
Before contacting support, gather:
- Error messages
- Steps to reproduce
- System information
- Account details (if relevant)
How to Report Issues
Bug Reports
When reporting bugs, include:
Description
- What happened
- What you expected
- Steps to reproduce
Environment
- Operating system
- Node.js version
- Claude Desktop version
- Mailchimp MCP version
Error Messages
- Full error text
- Screenshots if helpful
- Log entries
Context
- When it started
- Frequency
- Workarounds found
Feature Requests
When requesting features:
Describe the Feature
- What you want to accomplish
- Why it's needed
- How it would help
Use Cases
- Specific scenarios
- Examples
- Benefits
Alternatives
- Current workarounds
- Similar features
- Related functionality
Self-Service Resources
Installation Help
Feature Guides
Advanced Topics
Tips for Getting Help Faster
Be Specific
Clear questions get better answers:
Good: "How do I create a segment for subscribers who opened emails in the last 30 days?"
Less effective: "How do segments work?"
Provide Context
Include relevant information:
- What you're trying to accomplish
- What you've tried
- What happened
- Error messages
Search First
Check existing resources:
- Knowledge base articles
- Troubleshooting guides
- FAQ sections
Frequently Asked Questions
General Questions
Q: Is Mailchimp MCP free?
A: AI Analyst tier is free with read-only access. AI Marketer + Account Manager is $10/month with full write access.
Q: Do I need Claude Desktop?
A: Yes, Mailchimp MCP works with Claude Desktop. Download from claude.ai.
Q: What operating systems are supported?
A: macOS, Windows, and Linux are all supported.
Technical Questions
Q: How do I update Mailchimp MCP?
A: Run npm install -g @alien-lifestyles/mailchimp-mcp to update.
Q: Can I use multiple Mailchimp accounts?
A: Yes, use separate API keys and restart Claude Desktop when switching.
Q: Is my data secure?
A: Yes, all processing happens locally. PII masking available for sensitive data.
Contact Information
For direct support:
- Email: support@alienlifestyles.com
- Include: Detailed information about your issue
- Response time: Within 24-48 hours
Community Resources
- GitHub: For code issues and contributions
- Documentation: Comprehensive guides
- Examples: Use case examples and templates
Need More Help?
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